IT support in Leicester with the security switched on, not sold on.
Managed IT, cyber security and Microsoft 365 for businesses in Leicester, Loughborough, Market Harborough and across Leicestershire. Fixed remotely within minutes, set up so that site visits are the exception, with our nationwide engineer network for the ones that are not, and priced from £35 per user with the security included.
What we do for Leicester businesses
Managed IT support
A helpdesk that answers, proactive monitoring that fixes problems before you notice them, and an engineer on site in Leicester when remote is not enough.
Learn moreCyber security
Email security, multi-factor authentication, Microsoft Defender, Cyber Essentials, and 24/7 monitoring. Security is our baseline, not an add-on.
Learn moreMicrosoft 365 and cloud
Business Premium set up with the security switched on, migrations off the office server or Google Workspace, Intune for every device, and Copilot rolled out to the people who will use it.
Learn moreConnectivity, phones and hardware
Broadband, leased lines and business mobile, Teams Phone, laptops and networks, supplied and supported. Real prices and no lock-in.
Learn moreIT support for businesses in Leicester
Leicester is a manufacturing and distribution city first: textiles and clothing, food production, engineering and a very large logistics sector around the M1 and M69 at Magna Park, Bardon and Enderby, alongside professional services in the city centre, the universities and a strong base of family-owned businesses. A lot of those firms have a server in a cupboard, machines on the office network and a backup nobody has restored from.
IT support is a remote service with an occasional visit attached, wherever the provider is. Around nine in ten problems are fixed within minutes over a secure remote session, and what matters is whether an engineer answers, whether the Microsoft 365 security you pay for is actually switched on, and whether the backup works. That is the service, priced at £35 per user per month with security and backup included.
For the rare job that needs hands in Leicester, a warehouse Wi-Fi survey, a server to decommission, a new site to connect, we use our nationwide engineer network: we book the engineer, brief them, manage the visit and stay the one company responsible, so you have one number to call.
Business IT support in Leicester: what is included
One monthly price per user, from £35, that covers the things a business of 10 to 250 people actually needs. No call-out fees for remote fixes, no surprise invoices for patching.
- Unlimited helpdesk, answered by an engineer, not a ticket queue
- Monitoring and patching of every laptop, desktop and server, 24/7
- Microsoft 365 or Google Workspace administration and licensing
- Email security, multi-factor authentication and Microsoft Defender
- Backup of Microsoft 365 and any servers, tested restores included
- New starters set up and leavers closed down the same day
- A named engineer who knows your setup, and a quarterly review
- Single points of failure removed, or written down with a price so you can decide whether to accept them
- The rare visit in Leicester through our nationwide engineer network, booked and managed by us
Why a Brighton company for Leicester IT support?
Set up so you rarely need a visit
Most call-outs are the symptom of a set-up that was never finished: a server everyone depends on, a laptop that cannot be rebuilt remotely, broadband with no backup. We remove those first, so an engineer in Leicester is the exception rather than the routine, and the provider's postcode stops mattering.
Single points of failure named, not hidden
Where a risk cannot be removed cheaply, we write it down, say what it would cost to fix, and let you decide whether to accept it. Nobody is surprised on the day it fails.
When something does need hands
An office move, a network install or a batch of new laptops in Leicester is a planned visit through our nationwide engineer network: we book the engineer, brief them and manage the job, and you still call us. Businesses in Leicester get exactly the same helpdesk, monitoring, security and pricing as the ones next to our office. Manufacturers and distributors with a Leicester site and offices elsewhere get one contract for all of them.
How it starts
- 1Free IT Health CheckA short online check that benchmarks your security and business risk and tells you where you stand.
- 2Discovery callAn engineer, not a salesperson. We look at what you have, what is broken and what it would cost to fix.
- 3OnboardingPasswords, licences, domains, backups and monitoring move across on a plan, with no gap in cover.
Comparing IT support companies in Leicester
Five questions separate providers on a call, wherever they are based:
Who answers the phone?
Ask whether your call goes to an engineer or to a ticket queue, and what the average time to a fix is, not just time to a first reply.
Is security included or an add-on?
MFA, Defender, patching and backup should be in the base price. If they are line items, the base price is not the real price.
Who owns your admin accounts and domains?
You should. If the provider is the registrant of your domain or the only Global Administrator, leaving becomes hard.
What is the contract, and what happens at the end?
Ask what the initial term is, what it rolls into, and what you can take with you if you leave.
How often will you need them on site?
A provider that visits every week is fixing symptoms. Ask what they would change so that you do not need them: managed devices that rebuild from the box, no single server everyone depends on, connectivity with a failover, and the remaining risks written down for you to accept or fix. Then ask what happens the one time hands are needed.
Our answers: an engineer, included, you, an initial term stated plainly on the quote with the handover written into our terms, and rarely, by design. The longer version is in how to choose an IT support company.
Areas we cover around Leicester
Remote support for Leicester businesses from our Brighton helpdesk, set up so visits are rare, with our nationwide engineer network for the ones that are needed.
- Loughborough
- Market Harborough
- Hinckley
- Wigston
- Oadby
- Enderby
- Coalville
- Melton Mowbray
- Lutterworth
- Syston
Nearby: Bristol, Cheltenham, Milton Keynes. All of them are on the locations page.
Questions Leicester businesses ask us
Do you have an office in Leicester?
No. We are based in Brighton and we do not pretend otherwise. Site visits are rare with us wherever the client is, because the set-up removes most of the reasons for them: every device managed and rebuildable from the box, no single server everyone depends on, connectivity with a failover, and the risks we cannot remove cheaply written down for you to accept or fix. When something in Leicester genuinely needs hands, we book an engineer from our nationwide network, brief them and manage the visit, so you still have one number to call and one company responsible.
How much does IT support cost in Leicester?
Managed IT support starts from £35 per user per month, with security monitoring and backup included, and the price is the same whether you are in Leicester or next door to our Brighton office. We quote after a discovery call so the number reflects your setup, not a price list, and there is no lock-in.
Can you take over from our current IT provider?
Yes. Switching is a normal part of what we do. We start with a free IT Health Check to see where you stand, then plan the handover so passwords, licences, domains and backups move without a gap in cover.
Do you help with Cyber Essentials?
Yes. We prepare businesses for Cyber Essentials and Cyber Essentials Plus, and the settings it asks for (MFA, patching, device management, malware protection) are the same ones we put in place as standard.
Can you support a factory or warehouse, not just an office?
Yes. Shop-floor PCs patched out of hours, machines that need a fixed network address kept off the office network, Wi-Fi that covers the whole floor, handheld scanners managed in Intune, and a backup and recovery plan built around the systems production actually depends on. Manufacturing and distribution are a normal part of our client base.
Do you support Macs as well as Windows?
Yes. We support Windows and macOS, and manage both alongside iPhones and Android devices through Microsoft Intune.
We have offices in Leicester and elsewhere. Can you cover all of them?
Yes, and that is a common fit. One helpdesk, one monitoring platform and one contract covering every site, with on-site visits from Brighton where we can drive to you and through the engineer network where we cannot.