IT support in Birmingham with the security switched on, not sold on.
Managed IT, cyber security, Microsoft 365 and Google Workspace for businesses in Birmingham, Solihull, Sutton Coldfield and across the West Midlands. Fixed remotely within minutes, set up so that site visits are the exception, with our nationwide engineer network for the ones that are not, and priced per user with the security included.
What we do for Birmingham businesses
Managed IT support
A helpdesk that answers, proactive monitoring that fixes problems before you notice them, and an engineer on site in Birmingham when remote is not enough.
Learn moreCyber security
Email security, multi-factor authentication, Microsoft Defender, Cyber Essentials, and an optional 24/7 SOC through Barracuda. Security is our baseline, not an add-on.
Learn moreMicrosoft 365 and cloud
Business Premium set up with the security switched on, migrations off the office server, Intune for every device, and Copilot rolled out to the people who will use it.
Learn moreConnectivity, phones and hardware
Broadband, leased lines and business mobile, Teams Phone, laptops and networks, supplied and supported, at real prices on the quote.
Learn moreOn Google Workspace rather than Microsoft 365? We support it just as fully, at the same price per user: 2-Step Verification enforced, Drive sharing and Gmail protection set up properly, devices managed, and Gmail and Drive backed up outside Google. Nobody has to switch platform. Google Workspace management
IT support for businesses in Birmingham
Birmingham is the largest business centre outside London, and the mix is wide: professional and financial services around Colmore Row and Brindleyplace, manufacturing and automotive engineering across the city and out towards Solihull, the Jewellery Quarter's trades and studios, the digital and creative firms in Digbeth, and a very large logistics sector along the M6, M42 and A38. Plenty of mid-sized firms here grew up on a server in the back office and a Microsoft 365 tenant nobody has configured since it was set up.
IT support is a remote service with an occasional visit attached, and the provider's postcode makes no difference to how fast a problem is fixed. What does make a difference is whether an engineer answers, whether the Microsoft 365 or Google Workspace security you already pay for is switched on, and whether the backup has ever been restored. That is the service, priced per user per month with the security included rather than itemised.
For the rare job that needs hands in Birmingham, a warehouse network, an office fit-out, a server to decommission, we use our nationwide engineer network: we book the engineer, brief them, manage the visit and stay the one company responsible, so you have one number to call.
Business in Birmingham: where it happens and what the IT has to cope with
Birmingham's business areas sit in rings. The core around Colmore Row, Snow Hill and Brindleyplace holds the law firms, accountants, banks and regional head offices; the Jewellery Quarter and Digbeth hold makers, studios and the digital sector; Edgbaston and the universities add medical, research and education; and the outer ring, Birmingham Business Park and Blythe Valley near the M42, Fort Dunlop and Minworth off the M6, and the trading estates of Tyseley and Witton, holds manufacturing, distribution and the automotive supply chain around Solihull.
The M6, M42 and M5 meet here, so distribution and multi-site firms are common, and the rail links to London, Manchester and Bristol mean a lot of hybrid working. Fibre is good in the centre and on the business parks, more variable on the older industrial estates. The questions we get from Birmingham firms are the multi-site ones: one Microsoft 365 tenant across several offices, devices in depots managed and patched out of hours, networks split so a warehouse camera or a machine cannot reach finance, and a recovery plan for whatever runs the despatch desk.
Business IT support in Birmingham: what is included
One monthly price per user, quoted after a short discovery call, that covers the things a small or medium-sized business actually needs. No call-out fees for remote fixes, no surprise invoices for patching.
- Unlimited helpdesk, answered by an engineer, not a ticket queue
- Every laptop, desktop and server monitored and patched 24/7, with alerts raised to our helpdesk
- Microsoft 365 or Google Workspace administration and licensing
- Email security, multi-factor authentication and Microsoft Defender
- Backup of Microsoft 365 or Google Workspace available as a separate service, with tested restores
- New starters set up and leavers closed down the same day
- A named engineer who knows your setup, and a quarterly review
- Single points of failure removed, or written down with a price so you can decide whether to accept them
Site visits are not in the monthly price. They are rare by design, and when one is needed in Birmingham it is an engineer from our nationwide network, booked and managed by us, charged at the rate on your quotation. The initial term is 36 months, stated on the quote, then 12-month renewals. Shorter terms are available on request. Your Microsoft 365 or Google Workspace subscription, domains and admin accounts stay in your name, with a documented handover if you leave.
Support in Birmingham: how it reaches you.
- Nearly everythingBrighton helpdesk, remote
- Rare visit, Sussex and SurreyOur own engineers
- Rare visit, rest of the UKOur engineer network
Why a Brighton company for Birmingham IT support?
When something does need hands
An office move, a network install or a batch of new laptops in Birmingham is a planned visit through our nationwide engineer network: we book the engineer, brief them and manage the job, and you still call us. Businesses in Birmingham get exactly the same helpdesk, monitoring, security and pricing as the ones next to our office. Firms with a Birmingham head office and depots or branches elsewhere get one contract and one number for all of them.
How it starts
- 1Free IT Health CheckA short online check that benchmarks your security and business risk and tells you where you stand.
- 2Discovery callAn engineer, not a salesperson. We look at what you have, what is broken and what it would cost to fix.
- 3OnboardingPasswords, licences, domains, backups and monitoring move across on a plan, with no gap in cover.
Areas we cover around Birmingham
Remote support for Birmingham businesses from our Brighton helpdesk, set up so visits are rare, with our nationwide engineer network for the ones that are needed.
- Solihull
- Sutton Coldfield
- Edgbaston
- Digbeth
- Jewellery Quarter
- Erdington
- Coleshill
- Halesowen
- West Bromwich
- Wolverhampton
- Coventry
Questions Birmingham businesses ask us
Do you have an office in Birmingham?
No. We are based in Brighton and we do not pretend otherwise. Site visits are rare with us wherever the client is, because the set-up removes most of the reasons for them: every device managed and rebuildable from the box, no single server everyone depends on, connectivity with a failover, and the risks we cannot remove cheaply written down for you to accept or fix. When something in Birmingham genuinely needs hands, we book an engineer from our nationwide network, brief them and manage the visit, so you still have one number to call and one company responsible.
How much does IT support cost in Birmingham?
Managed IT support is priced per user per month, with security monitoring included and backup as a separate service, and pricing works the same whether you are in Birmingham or next door to our Brighton office. The figure depends on how many people, devices and servers you have, the security options you choose and any specialist software. Licences are separate, at Microsoft's or Google's price. We quote after a short discovery call, once we know your setup. The initial term is 36 months, stated on the quote, then 12-month renewals. Shorter terms are available on request. Your Microsoft 365 or Google Workspace subscription, domains and admin accounts stay in your name, with a documented handover if you leave.
We have a Birmingham head office and depots around the country. Can you cover all of them?
Yes, on one contract. Every site uses the same helpdesk, the same Microsoft 365 or Google Workspace tenant and the same security baseline, and visits anywhere in the UK go through our nationwide engineer network, booked and managed by us. One number, one invoice, one company responsible.