IT support in Brighton from engineers who are actually in Brighton.
Managed IT, cyber security and Microsoft 365 for businesses in Brighton, Hove and across Sussex, and for businesses anywhere in the UK through our nationwide engineer network. On site when it matters, remote within minutes, and honest about what you do and do not need.
What we do for Brighton businesses
Most of our clients are 10 to 250-person businesses without an IT department. We become that department: the helpdesk, the security team and the person who tells you what to buy and what to ignore.
Managed IT support
A helpdesk that answers, proactive monitoring that fixes problems before you notice them, and an engineer on site in Brighton or Hove when remote is not enough.
Learn moreCyber security
Email security, multi-factor authentication, Microsoft Defender, Cyber Essentials, and 24/7 monitoring. Security is our baseline, not an add-on.
Learn moreMicrosoft 365 and cloud
Licensing that fits, security settings that are actually switched on, migrations that do not lose a week, and Copilot rolled out to the people who will use it.
Learn moreHardware, networking and connectivity
Laptops, desktops, Wi-Fi, broadband, leased lines and business mobile, supplied and supported. Real prices and no lock-in.
Learn moreWhy a local IT provider still matters
Set up so you rarely need a visit
Most call-outs are the symptom of a set-up that was never finished: a server everyone depends on, a laptop that cannot be rebuilt remotely, broadband with no backup. We remove those first, and name the risks we cannot remove so you can decide whether to accept them.
Remote first, so it is fast
Nearly everything is fixed remotely within minutes of your call. Local means that the rare job which does need hands, an office move or a network install, is our own engineers a few minutes away, not that we need to be there often.
We know the area
Brighton's mix of agencies, professional services, hospitality and healthcare is what we support every day, along with the CQC, GDPR and Cyber Essentials questions that come with it.
How it starts
- 1Free IT Health CheckA short online check that benchmarks your security and business risk and tells you where you stand.
- 2Discovery callAn engineer, not a salesperson. We look at what you have, what is broken and what it would cost to fix.
- 3OnboardingPasswords, licences, domains, backups and monitoring move across on a plan, with no gap in cover.
Business IT support in Brighton: what is included
One monthly price per user, from £35, that covers the things a business of 10 to 250 people actually needs. No call-out fees for remote fixes, no surprise invoices for patching.
- Unlimited helpdesk, answered by an engineer in Brighton, not a call centre
- Monitoring and patching of every laptop, desktop and server, 24/7
- Microsoft 365 or Google Workspace administration and licensing
- Email security, multi-factor authentication and Microsoft Defender
- Backup of Microsoft 365 and any servers, tested restores included
- Single points of failure removed, or written down with a price so you can decide whether to accept them
- The rare visit in Brighton or Hove from our own engineers, planned rather than panicked
- New starters set up and leavers closed down the same day
- A named engineer who knows your setup, and a quarterly review
Comparing IT support companies in Brighton
There are dozens of IT support companies in Brighton and Hove, and most of the websites say the same things. Five questions separate them on a call:
Who answers the phone?
Ask whether your call goes to an engineer or to a ticket queue, and what the average time to a fix is, not just time to a first reply.
Is security included or an add-on?
MFA, Defender, patching and backup should be in the base price. If they are line items, the base price is not the real price.
Who owns your admin accounts and domains?
You should. If the provider is the registrant of your domain or the only Global Administrator, leaving becomes hard.
What is the contract, and what happens at the end?
Most managed services have an initial term. Ask what it is, what it rolls into, and what you can take with you if you leave: your domains, admin accounts, licences and backups should all be yours on the way out.
How often will you need them on site?
A provider that visits every week is fixing symptoms. Ask what they would change so that you do not need them, and what happens the one time hands are needed. For a Brighton business the answer to the second part should be our own engineers, minutes away.
Our answers: an engineer, included, you, an initial term stated plainly on the quote with the handover written into our terms, and rarely, by design. The longer version is in how to choose an IT support company and how much IT support should cost.
Remote IT support for Brighton and Hove
Around nine in ten problems are fixed remotely within minutes of your call, whether you are in a North Laine studio, a Hove office or working from home in Shoreham. Being local matters for the tenth: a failed switch, an office move, a new starter who needs a laptop on their desk by Monday. We are ten minutes up Preston Road from the station, so the engineer who fixed it remotely is the one who turns up.
Our Brighton office
Black Sheep Support Limited, Telecom House, 125-135 Preston Road, Brighton BN1 6AF.
Open Monday to Friday, 08:30 to 17:00. Monitoring and emergency cover run around the clock.
01273 942560 · Directions
Areas we cover
On-site support across Brighton, Hove and Sussex from our own engineers, and across the rest of the UK through our nationwide engineer network.
- Brighton
- Hove
- Portslade
- Shoreham-by-Sea
- Lewes
- Burgess Hill
- Haywards Heath
- Worthing
- Eastbourne
- Crawley
IT support across the UK
Brighton is home, but it is not a limit. Nearly all support is delivered remotely, so a business in Manchester, Bristol or Edinburgh gets the same helpdesk, monitoring and security as one on the seafront. When someone needs to be on site, our nationwide network of engineers covers offices anywhere in the UK, booked and managed by us, so you still have one number to call. Multi-site businesses with a head office in Sussex and branches elsewhere are a common fit. Along the M23, see IT support in Redhill and Reigate, and every area we cover is on the locations page.
Questions Brighton businesses ask us
How much does IT support cost in Brighton?
Managed IT support is priced per user per month and depends on how many people and devices you have and what is included, such as security monitoring and Microsoft 365 licences. We quote after a discovery call so the number reflects your business, not a price list. There is no lock-in.
Do we need to be in Brighton to work with you?
No. We are based in Brighton and most of our clients are in Brighton, Hove and Sussex, but the majority of support is delivered remotely and we have a nationwide network of engineers for businesses with offices elsewhere.
Can you take over from our current IT provider?
Yes. Switching is a normal part of what we do. We start with a free IT Health Check to see where you stand, then plan the handover so passwords, licences, domains and backups move without a gap in cover.
Do you help with Cyber Essentials?
Yes. We prepare businesses for Cyber Essentials and Cyber Essentials Plus, and the settings it asks for (MFA, patching, device management, malware protection) are the same ones we put in place as standard.
Do you provide IT support in Hove?
Yes. Hove is a large part of our client base and is ten minutes from our office on Preston Road, and the set-up means Hove clients rarely need a visit at all. When one is needed, in Hove, Portslade or along the seafront, it is a short drive from our own engineers.
Do you support Macs as well as Windows?
Yes. We support Windows and macOS, and manage both alongside iPhones and Android devices through Microsoft Intune.
What size of business do you work with?
Typically 10 to 250 people: professional services, agencies, hospitality, healthcare, charities and manufacturers, usually without an in-house IT team.