IT support in Burgess Hill, twenty-five minutes from our front door.
Managed IT, cyber security and Microsoft 365 for businesses in Burgess Hill, Hassocks, Hurstpierpoint and across the Victoria and Sheddingdean estates. Fixed remotely within minutes, set up so that site visits are the exception, from our Brighton office up the A23.
What we do for Burgess Hill businesses
Managed IT support
A helpdesk that answers, proactive monitoring that fixes problems before you notice them, and an engineer on site in Burgess Hill when remote is not enough.
Learn moreCyber security
Email security, multi-factor authentication, Microsoft Defender, Cyber Essentials, and 24/7 monitoring. Security is our baseline, not an add-on.
Learn moreMicrosoft 365 and cloud
Business Premium set up with the security switched on, migrations off the office server or Google Workspace, Intune for every device, and Copilot rolled out to the people who will use it.
Learn moreConnectivity, phones and hardware
Broadband, leased lines and business mobile, Teams Phone, laptops and networks, supplied and supported. Real prices and no lock-in.
Learn moreIT support for businesses in Burgess Hill
Burgess Hill is more industrial than its neighbours: the Victoria business park, Sheddingdean and the Charles Avenue estates hold manufacturers, engineering firms, distribution companies and a cluster of science and technology businesses, alongside the usual professional firms in the town centre. Manufacturers bring questions the office-only IT companies struggle with: machines on the network, shop-floor PCs that cannot be patched during the day, and systems that have to keep running when the internet does not.
We are about 25 minutes away in Brighton, which makes Burgess Hill one of the easiest places for us to reach on the rare occasions a visit is needed. The day-to-day helpdesk, monitoring, patching and Microsoft 365 work is remote; the hands-on work, networks, Wi-Fi across a factory floor, server rooms that need tidying or decommissioning, is ours too.
Businesses here often come to us when Cyber Essentials, an insurer or a large customer's supplier questionnaire asks for things their current provider cannot evidence. We put the controls in as standard and produce the evidence when asked.
Business IT support in Burgess Hill: what is included
One monthly price per user, from £35, that covers the things a business of 10 to 250 people actually needs. No call-out fees for remote fixes, no surprise invoices for patching.
- Unlimited helpdesk, answered by an engineer, not a ticket queue
- Monitoring and patching of every laptop, desktop and server, 24/7
- Microsoft 365 or Google Workspace administration and licensing
- Email security, multi-factor authentication and Microsoft Defender
- Backup of Microsoft 365 and any servers, tested restores included
- New starters set up and leavers closed down the same day
- A named engineer who knows your setup, and a quarterly review
- Single points of failure removed, or written down with a price so you can decide whether to accept them
- The rare visit in Burgess Hill or Hassocks from our own engineers, planned rather than panicked
Why a Brighton company for Burgess Hill IT support?
Set up so you rarely need a visit
Most call-outs are the symptom of a set-up that was never finished: a server everyone depends on, a laptop that cannot be rebuilt remotely, broadband with no backup. We remove those first, so an engineer in Burgess Hill is the exception rather than the routine.
Single points of failure named, not hidden
Where a risk cannot be removed cheaply, we write it down, say what it would cost to fix, and let you decide whether to accept it. Nobody is surprised on the day it fails.
When something does need hands
Burgess Hill is about 25 minutes from our Brighton office up the A23, so an office move, a network install or a batch of new laptops is a planned visit from our own engineers. Businesses in Burgess Hill, Hassocks and Hurstpierpoint get the same helpdesk, monitoring, security and pricing as the ones on our doorstep. Manufacturers with an office and a factory on one site are a common fit.
How it starts
- 1Free IT Health CheckA short online check that benchmarks your security and business risk and tells you where you stand.
- 2Discovery callAn engineer, not a salesperson. We look at what you have, what is broken and what it would cost to fix.
- 3OnboardingPasswords, licences, domains, backups and monitoring move across on a plan, with no gap in cover.
Comparing IT support companies in Burgess Hill
Five questions separate providers on a call, wherever they are based:
Who answers the phone?
Ask whether your call goes to an engineer or to a ticket queue, and what the average time to a fix is, not just time to a first reply.
Is security included or an add-on?
MFA, Defender, patching and backup should be in the base price. If they are line items, the base price is not the real price.
Who owns your admin accounts and domains?
You should. If the provider is the registrant of your domain or the only Global Administrator, leaving becomes hard.
What is the contract, and what happens at the end?
Ask what the initial term is, what it rolls into, and what you can take with you if you leave.
How often will you need them on site?
A provider that visits every week is fixing symptoms. Ask what they would change so that you do not need them: managed devices that rebuild from the box, no single server everyone depends on, connectivity with a failover, and the remaining risks written down for you to accept or fix. Then ask what happens the one time hands are needed.
Our answers: an engineer, included, you, an initial term stated plainly on the quote with the handover written into our terms, and rarely, by design. The longer version is in how to choose an IT support company.
Areas we cover around Burgess Hill
Remote support everywhere, set up so visits are rare. When one is needed across Sussex it is our own Brighton engineers; everywhere else in the UK it is our nationwide engineer network.
- Hassocks
- Hurstpierpoint
- Ditchling
- Keymer
- Wivelsfield
- Haywards Heath
- Henfield
- Albourne
- Sayers Common
- Hickstead
Nearby: Brighton and Hove, Worthing, Eastbourne, Crawley, Horsham, Haywards Heath. All of them are on the locations page.
Questions Burgess Hill businesses ask us
Do you have an office in Burgess Hill?
No. We are based in Brighton, about 25 minutes away up the A23, and we are honest about that. Site visits are rare with us, not because of the distance but because the set-up removes most of the reasons for them: every device managed and rebuildable from the box, no single server everyone depends on, connectivity with a failover, and the risks we cannot remove cheaply written down for you to accept or fix. When something in Burgess Hill genuinely needs hands, an office move, a network install, a batch of new laptops, our own engineers drive to you, and our nationwide engineer network covers anything urgent we cannot reach.
How much does IT support cost in Burgess Hill?
Managed IT support starts from £35 per user per month, with security monitoring and backup included, and the price is the same whether you are in Burgess Hill or next door to our Brighton office. We quote after a discovery call so the number reflects your setup, not a price list, and there is no lock-in.
Can you take over from our current IT provider?
Yes. Switching is a normal part of what we do. We start with a free IT Health Check to see where you stand, then plan the handover so passwords, licences, domains and backups move without a gap in cover.
Do you help with Cyber Essentials?
Yes. We prepare businesses for Cyber Essentials and Cyber Essentials Plus, and the settings it asks for (MFA, patching, device management, malware protection) are the same ones we put in place as standard.
Can you support a factory or workshop, not just an office?
Yes. Shop-floor PCs patched out of hours, machines that need a fixed network address kept off the office network, Wi-Fi that covers the whole floor, and a backup and recovery plan built around the systems production actually depends on. Manufacturing is a normal part of our client base.
Do you support Macs as well as Windows?
Yes. We support Windows and macOS, and manage both alongside iPhones and Android devices through Microsoft Intune.
We have offices in Burgess Hill and elsewhere. Can you cover all of them?
Yes, and that is a common fit. One helpdesk, one monitoring platform and one contract covering every site, with on-site visits from Brighton where we can drive to you and through the engineer network where we cannot.