IT support in Redhill and Reigate, without the call centre.
Managed IT, cyber security and Microsoft 365 for businesses in Redhill, Reigate, Horley and along the M23. Fixed remotely within minutes, set up so that site visits are the exception, and honest about what you do and do not need.
What we do for Surrey businesses
Managed IT support
A helpdesk that answers, proactive monitoring that fixes problems before you notice them, and an engineer on site in Redhill or Reigate when remote is not enough.
Learn moreCyber security
Email security, multi-factor authentication, Microsoft Defender, Cyber Essentials, and 24/7 monitoring. Security is our baseline, not an add-on.
Learn moreMicrosoft 365 and cloud
Licensing that fits, security settings that are actually switched on, migrations off the office server, and Copilot rolled out to the people who will use it.
Learn moreConnectivity, phones and hardware
Broadband, leased lines and business mobile, VoIP phone systems, laptops and networks, supplied and supported. Real prices and no lock-in.
Learn moreBusiness IT support in Redhill and Reigate: what is included
One monthly price per user, from £35, that covers the things a business of 10 to 250 people actually needs. No call-out fees for remote fixes, no surprise invoices for patching.
- Unlimited helpdesk, answered by an engineer, not a ticket queue
- Monitoring and patching of every laptop, desktop and server, 24/7
- Microsoft 365 or Google Workspace administration and licensing
- Email security, multi-factor authentication and Microsoft Defender
- Backup of Microsoft 365 and any servers, tested restores included
- Single points of failure removed, or written down with a price so you can decide whether to accept them
- The rare visit in Redhill, Reigate or Horley from our own engineers, planned rather than panicked
- New starters set up and leavers closed down the same day
- A named engineer who knows your setup, and a quarterly review
Why a Brighton company for Surrey IT support?
Set up so you rarely need a visit
Most call-outs are the symptom of a set-up that was never finished: a server everyone depends on, a laptop that cannot be rebuilt remotely, broadband with no backup. We remove those first, and name the risks we cannot remove so you can decide whether to accept them.
When something does need hands
Redhill is 40 minutes from our office up the A23 and M23, and Reigate and Horley are the same, so an office move, a network install or a batch of new laptops is a planned visit from our own engineers, with the nationwide engineer network for anything urgent we cannot reach.
The same service everywhere
Businesses along the M23 corridor, around Gatwick and across east Surrey get the same helpdesk, monitoring, security and pricing as the ones on our doorstep. Multi-site firms with offices in both counties are a common fit.
How it starts
- 1Free IT Health CheckA short online check that benchmarks your security and business risk and tells you where you stand.
- 2Discovery callAn engineer, not a salesperson. We look at what you have, what is broken and what it would cost to fix.
- 3OnboardingPasswords, licences, domains, backups and monitoring move across on a plan, with no gap in cover.
Comparing IT support companies in Surrey
Five questions separate providers on a call, wherever they are based:
Who answers the phone?
Ask whether your call goes to an engineer or to a ticket queue, and what the average time to a fix is, not just time to a first reply.
Is security included or an add-on?
MFA, Defender, patching and backup should be in the base price. If they are line items, the base price is not the real price.
Who owns your admin accounts and domains?
You should. If the provider is the registrant of your domain or the only Global Administrator, leaving becomes hard.
What is the contract, and what happens at the end?
Ask what the initial term is, what it rolls into, and what you can take with you if you leave.
How often will you need them on site?
A provider that visits every week is fixing symptoms. Ask what they would change so that you do not need them: managed devices, no single server, connectivity with a failover, the remaining risks written down. Then ask what happens the one time hands are needed.
Our answers: an engineer, included, you, an initial term stated plainly on the quote with the handover written into our terms, and rarely, by design. The longer version is in how to choose an IT support company.
Areas we cover in Surrey
On-site support across east Surrey and the Gatwick area from our Brighton engineers, and everywhere else in the UK through our nationwide engineer network.
- Redhill
- Reigate
- Horley
- Merstham
- Salfords
- Gatwick
- Dorking
- Oxted
- Godstone
- Caterham
- Banstead
- Crawley
Nearer the coast? See IT support in Brighton and Hove, and every area we cover is on the locations page.
Questions Surrey businesses ask us
Do you have an office in Redhill or Reigate?
No. We are based in Brighton, 40 minutes down the M23, and we are honest about that. Nearly all support is remote and fixed within minutes of your call; site visits are rare with us because the set-up removes most of the reasons for them, and the risks we cannot remove cheaply are written down for you to accept or fix. When something in Redhill, Reigate or Horley genuinely needs hands, our own engineers drive up the M23, and our nationwide engineer network covers anything urgent we cannot reach.
How much does IT support cost in Surrey?
Managed IT support starts from £35 per user per month, with security and backup included, and the price is the same whether you are in Reigate or Brighton. We quote after a discovery call so the number reflects your setup, not a price list.
Can you take over from our current IT provider?
Yes. Switching is a normal part of what we do. We start with a free IT Health Check to see where you stand, then plan the handover so passwords, licences, domains and backups move without a gap in cover.
Do you help with Cyber Essentials?
Yes. We prepare businesses for Cyber Essentials and Cyber Essentials Plus, and the settings it asks for are the same ones we put in place as standard.
Do you support Macs as well as Windows?
Yes. We support Windows and macOS, and manage both alongside iPhones and Android devices through Microsoft Intune.
We have offices in Surrey and Sussex. Can you cover both?
Yes, and that is a common fit. One helpdesk, one monitoring platform and one contract covering every site, with on-site visits from Brighton or the engineer network wherever the office is.