IT support in Bristol, from a company honest enough to say where it is.
Managed IT, cyber security and Microsoft 365 for businesses in Bristol, Bath and across the West of England. Fixed remotely within minutes, set up so that site visits are the exception, with our nationwide engineer network for the ones that are not, and priced from £35 per user with the security included.
What we do for Bristol businesses
Managed IT support
A helpdesk that answers, proactive monitoring that fixes problems before you notice them, and an engineer on site in Bristol when remote is not enough.
Learn moreCyber security
Email security, multi-factor authentication, Microsoft Defender, Cyber Essentials, and 24/7 monitoring. Security is our baseline, not an add-on.
Learn moreMicrosoft 365 and cloud
Business Premium set up with the security switched on, migrations off the office server or Google Workspace, Intune for every device, and Copilot rolled out to the people who will use it.
Learn moreConnectivity, phones and hardware
Broadband, leased lines and business mobile, Teams Phone, laptops and networks, supplied and supported. Real prices and no lock-in.
Learn moreIT support for businesses in Bristol
Bristol has one of the strongest business economies outside London: aerospace and engineering around Filton, a large creative and digital sector in the centre and Temple Quarter, financial and legal services, universities and their spin-outs, and a dense base of agencies, consultancies and professional firms in Clifton, Harbourside and Bedminster. It also has plenty of IT providers, so the question is why a Brighton one.
The honest answer is that IT support is now a remote service with an occasional visit attached. Around nine in ten problems are fixed over the phone and a secure remote session within minutes, and the provider's postcode makes no difference to that. What makes the difference is whether an engineer answers, whether the Microsoft 365 security you pay for is actually switched on, and whether the backup has ever been tested. Those are the things we are good at, and the price is £35 per user per month with the security included, not quoted on top.
For the visits, a new office, a network fault, a desk move, we use our nationwide engineer network: we book the engineer, brief them, manage the job and remain the one company responsible. Bristol businesses with offices elsewhere, including the south east, often find that arrangement simpler than a different provider in each city.
Business IT support in Bristol: what is included
One monthly price per user, from £35, that covers the things a business of 10 to 250 people actually needs. No call-out fees for remote fixes, no surprise invoices for patching.
- Unlimited helpdesk, answered by an engineer, not a ticket queue
- Monitoring and patching of every laptop, desktop and server, 24/7
- Microsoft 365 or Google Workspace administration and licensing
- Email security, multi-factor authentication and Microsoft Defender
- Backup of Microsoft 365 and any servers, tested restores included
- New starters set up and leavers closed down the same day
- A named engineer who knows your setup, and a quarterly review
- Single points of failure removed, or written down with a price so you can decide whether to accept them
- The rare visit in Bristol through our nationwide engineer network, booked and managed by us
Why a Brighton company for Bristol IT support?
Set up so you rarely need a visit
Most call-outs are the symptom of a set-up that was never finished: a server everyone depends on, a laptop that cannot be rebuilt remotely, broadband with no backup. We remove those first, so an engineer in Bristol is the exception rather than the routine, and the provider's postcode stops mattering.
Single points of failure named, not hidden
Where a risk cannot be removed cheaply, we write it down, say what it would cost to fix, and let you decide whether to accept it. Nobody is surprised on the day it fails.
When something does need hands
An office move, a network install or a batch of new laptops in Bristol is a planned visit through our nationwide engineer network: we book the engineer, brief them and manage the job, and you still call us. Businesses in Bristol get exactly the same helpdesk, monitoring, security and pricing as the ones next to our office. Firms with a Bristol office and sites elsewhere in the UK get one contract and one number for all of them.
How it starts
- 1Free IT Health CheckA short online check that benchmarks your security and business risk and tells you where you stand.
- 2Discovery callAn engineer, not a salesperson. We look at what you have, what is broken and what it would cost to fix.
- 3OnboardingPasswords, licences, domains, backups and monitoring move across on a plan, with no gap in cover.
Comparing IT support companies in Bristol
Five questions separate providers on a call, wherever they are based:
Who answers the phone?
Ask whether your call goes to an engineer or to a ticket queue, and what the average time to a fix is, not just time to a first reply.
Is security included or an add-on?
MFA, Defender, patching and backup should be in the base price. If they are line items, the base price is not the real price.
Who owns your admin accounts and domains?
You should. If the provider is the registrant of your domain or the only Global Administrator, leaving becomes hard.
What is the contract, and what happens at the end?
Ask what the initial term is, what it rolls into, and what you can take with you if you leave.
How often will you need them on site?
A provider that visits every week is fixing symptoms. Ask what they would change so that you do not need them: managed devices that rebuild from the box, no single server everyone depends on, connectivity with a failover, and the remaining risks written down for you to accept or fix. Then ask what happens the one time hands are needed.
Our answers: an engineer, included, you, an initial term stated plainly on the quote with the handover written into our terms, and rarely, by design. The longer version is in how to choose an IT support company.
Areas we cover around Bristol
Remote support for Bristol businesses from our Brighton helpdesk, set up so visits are rare, with our nationwide engineer network for the ones that are needed.
- Bath
- Clifton
- Filton
- Portishead
- Keynsham
- Clevedon
- Thornbury
- Yate
- Weston-super-Mare
- Bradley Stoke
Nearby: Leicester, Cheltenham, Milton Keynes. All of them are on the locations page.
A Bristol client, in their own numbers
Questions Bristol businesses ask us
Do you have an office in Bristol?
No. We are based in Brighton and we do not pretend otherwise. Site visits are rare with us wherever the client is, because the set-up removes most of the reasons for them: every device managed and rebuildable from the box, no single server everyone depends on, connectivity with a failover, and the risks we cannot remove cheaply written down for you to accept or fix. When something in Bristol genuinely needs hands, we book an engineer from our nationwide network, brief them and manage the visit, so you still have one number to call and one company responsible.
How much does IT support cost in Bristol?
Managed IT support starts from £35 per user per month, with security monitoring and backup included, and the price is the same whether you are in Bristol or next door to our Brighton office. We quote after a discovery call so the number reflects your setup, not a price list, and there is no lock-in.
Can you take over from our current IT provider?
Yes. Switching is a normal part of what we do. We start with a free IT Health Check to see where you stand, then plan the handover so passwords, licences, domains and backups move without a gap in cover.
Do you help with Cyber Essentials?
Yes. We prepare businesses for Cyber Essentials and Cyber Essentials Plus, and the settings it asks for (MFA, patching, device management, malware protection) are the same ones we put in place as standard.
Do you support Macs as well as Windows?
Yes. We support Windows and macOS, and manage both alongside iPhones and Android devices through Microsoft Intune.
We have offices in Bristol and elsewhere. Can you cover all of them?
Yes, and that is a common fit. One helpdesk, one monitoring platform and one contract covering every site, with on-site visits from Brighton where we can drive to you and through the engineer network where we cannot.
What size of business do you work with?
Typically 10 to 250 people: professional services, agencies, manufacturers, healthcare, charities and hospitality, usually without an in-house IT team, or with one person who would rather not be the IT team.