Joe Anderson is the founder and CEO of Black Sheep Support, the UK-managed IT and cyber security firm. He is responsible for the direction of the business and for the standard of service every client receives, from the first conversation to the day-to-day support.
His stated mission for the company is IT support so proactive and resilient that clients forget it is there: not just fixing problems, but building the foundation a business runs on.
Joe's view is that IT support for a small or mid-sized business should be set up properly once, so that visits are rare, risks are reduced and single points of failure are either removed or written down for the business to decide on. That approach shapes how Black Sheep Support is run and what it sells.
He writes about running IT as a business decision rather than a technical one: what to spend, what to stop paying for, and what questions to ask a provider before you sign.
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