VOICE OVER INTERNET PROTOCOL (VoIP)
We offer a comprehensive suite of Voice Services designed to keep your business connected, efficient, and adaptable to modern communication needs.
Whether you want to streamline your voice communications through Microsoft Teams or need advanced features like live reporting, wallboards, and call recording, we provide tailored solutions to fit your business requirements.
Microsoft Teams Voice Integration
Our Microsoft Teams Voice service allows your business to utilise Teams for internal collaboration and as a fully integrated telephony system. With Teams Voice, you can:
- Make and receive external calls directly through the Teams platform.
- Seamlessly integrate with your existing phone system or fully transition to cloud-based telephony.
- Simplify communication with a single voice, video, and messaging platform, reducing the need for multiple tools.
Teams Voice enhances productivity by allowing employees to stay connected, no matter where they are, through a consistent, familiar interface.
Advanced Reporting and Wallboards
Understanding your voice services’ performance is critical to optimising communication and customer service. That’s why we offer advanced reporting and live wallboards that give you real-time insights into your call activity.
Real-Time Stats
Monitor real-time active calls, waiting times, and call queues. This allows for immediate responses to heavy traffic or bottlenecks.
Performance Monitoring
Track key metrics like call volumes, average handling time, and missed calls, giving you a complete picture of your communication efficiency.
Customised Wallboards
Display critical information across your organisation using wallboards that show live call statistics. These boards are ideal for call centres or customer service teams, allowing managers to stay on top of performance at a glance.
Historical Reporting
Generate detailed reports on call history and performance, helping you make data-driven decisions to improve customer service and team efficiency.
Our Call Recording service is essential for businesses that need to maintain accurate records of voice communications, whether for quality assurance, training, or compliance purposes.
Automatic Call Recording
Record inbound and outbound calls automatically, ensuring no important communication is missed.
Secure Storage
All recordings are securely stored and easily accessible when needed, giving you confidence in data protection and compliance.
Search & Playback
Quickly search for specific calls and play them back directly from the system, making it easy to review conversations for accuracy or training.
Compliance Support
Our call recording solution helps you meet regulatory requirements, including GDPR, by securely storing and managing recorded calls with necessary safeguards.
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