Proactive
Monitoring
We recognise the importance of your IT systems, which is why our proactive approach keeps your business running efficiently. With Black Sheep Support, there’s no more waiting when problems arise—our skilled engineers are only a call or email away, ready to tackle any issue quickly and effectively. With enterprise-level tooling tailored for SMEs, our remote management system monitors your devices for potential issues like low disk space and high CPU or memory usage, allowing us to address problems before they impact your business.
Why Choose Black Sheep Support?
- Quick Response: Our expert engineers can remotely access your IT systems, diagnose, and fix problems in real time, reducing downtime and keeping your business on track.
- Increased Productivity: By resolving technical issues swiftly, we help you maintain high productivity and minimise disruptions to your operations.
- Cost Savings: Our remote support approach reduces the need for costly on-site visits, providing practical support without additional expenses.
Remote Support Services
Our remote IT support is available from 09:00 to 17:30, Monday to Friday. Simply contact our service desk via phone or email, and one of our friendly engineers will begin resolving your IT challenges immediately. With us, you’ll never be left waiting for help.
- Device Support: Comprehensive assistance for all the devices your business relies on.
- Procurement Advice: Looking for new hardware or software? We provide expert advice to help you make the best choices for your business needs.
Proactive Monitoring
Our advanced tools continuously track your IT infrastructure, addressing issues like outages or security threats before they affect your business.
Helpdesk Tooling
With efficient ticketing, prioritisation, and real-time tracking, our experienced team ensures that each support request is handled promptly, treating every ticket as an opportunity to engage with and support you. Customers can reach us through our Customer Portal, via email at Helpdesk@
blacksheepsupport.co.uk, or by phone on 01273 942560.
Rapid Issue Resolution
Using secure remote access, we quickly diagnose and fix problems like software glitches or security concerns without needing to be on-site, minimising disruption.Our round-the-clock monitoring and support mean your IT systems are always watched and managed, day or night.
24/7 Availability
With Black Sheep Support’s remote service, your business benefits from expert, customer-focused IT management, ensuring your systems are secure, efficient, and always performing at their best.
Why Choose
Black Sheep Support
We understand that SME businesses deserve professional IT support with a personal touch. We use secure, enterprise-level remote access tools and prioritise data protection to ensure peace of mind. Our team, certified as a Microsoft Partner, brings advanced solutions to SMEs with the same high level of service you’d expect from larger providers. Our exceptional client retention rate reflects our commitment to attentive, proactive support that scales with your business.
Helpdesk
Remote Support
Onsite Support
